Privacy Policy

Jersey Kayak Adventures & Jersey Walk Adventures

We promise to meet internationally recognised privacy protection standards by complying with the requirements of Jersey’s Data Protection Laws under which we are registered: Number 17210.

Jersey Kayak Adventures Ltd and Jersey Walk Adventures, Registered office: Ackaless, La Grande Route de la Côte, St Clement, Jersey, JE2 6FW. Company registration: 89374.

We want to make sure all the personal information we have collected about you is safe and secure, whether we collect it through our websites: https://www.jerseykayakadventures.co.uk/ and https://www.jerseywalkadventures.co.uk/ (“Site”) or from other sources.

Privacy Policy: Jersey Kayak Adventures & Jersey Walk Adventures

Our Commitment to Your Privacy

Jersey Kayak Adventures Ltd and Jersey Walk Adventures (“we”, “us”, “our”) are committed to protecting your privacy. We comply with the Data Protection (Jersey) Law 2018 and are registered with the Jersey Office of the Information Commissioner (Registration Number: 17210).

The Difference Between Data Controllers and Processors

• Data Controller: We act as the Controller for the information you provide when booking a tour or applying for a job. We decide how and why your data is used.
• Data Processor: We use third-party experts to help us manage our business. For example, Cornthwaite & Co acts as our Data Processor for payroll and accounting. We have formal agreements with all processors to ensure your data remains safe.

Information We Collect

To provide our services safely and legally, we collect:

• Contact Details: Name, email, phone number, and address.
• Safety Information: Age, height, and clothing sizes (to provide the correct equipment).
• Health Data (Optional): We may collect “Special Category” data regarding medical conditions (e.g., allergies, mobility issues) strictly for your safety during activities.
• Staff Data: Social Security numbers, tax codes (ITIS), bank details, and qualifications for payroll and employment law purposes.

How We Use Your Information (Lawful Basis)

Sharing Your Information

We do not sell your data. We only share it with:

• Professional Advisors: Specifically, Cornthwaite & Co for payroll and financial accounting.
• National Governing Bodies: Such as British Canoeing Awarding Body (BCAB) (only for certificated courses).
• Emergency Services: If required during an incident.
• Software Providers: Our booking system (Bookeo) and secure cloud storage (Dropbox).

International Transfers

We use secure cloud services (such as Dropbox and WhatsApp) to coordinate bookings and business management. These services may store data on servers outside the British Islands. Where this occurs, we ensure that “Standard Contractual Clauses” or other approved safeguards are in place to protect your privacy.

Data Retention

We keep your data only as long as necessary:

• Customer Bookings: Generally deleted 2 years after your last contact unless required for insurance purposes.
• Payroll & Tax Records: Retained for 6 years to comply with the Income Tax (Jersey) Law 1961.
• Health/Medical Info: Deleted 2 years after your activity unless an incident occurred.

Cookies and Tracking Technologies

Our websites use “cookies” to improve your experience and analyse our traffic.

• Strictly Necessary Cookies: These are essential for the website to function, such as the cookies used by our booking platform (Bookeo) to remember your session and process your booking. These do not require your consent.
• Analytical & Performance Cookies: We use Google Analytics to understand how visitors move around our site. This helps us improve our service. These are only activated if you “Accept” them via our cookie banner.
• Marketing & Social Media Cookies: We may use pixels (e.g., Facebook/Meta) to measure the effectiveness of our advertising.

How to Control Cookies: You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, please note that some parts of our booking system may not function properly.

Website Cookies Table

Your Rights

Under Jersey law, you have the right to access, correct, or request the erasure of your data. You may also object to direct marketing at any time. To exercise these rights, please contact us at [email protected].

If you remain unsatisfied, you have the right to complain to the Jersey Office of the Information Commissioner (www.jerseyoic.org).

Your rights to personal information

You have the following rights to your personal information:

• the right to be informed about how your personal information is being used;

• the right to access the personal information we hold about you;

• the right to request the correction of inaccurate personal information we hold about you;

• the right to request the erasure of your personal information in certain limited circumstances;

• the right to restrict processing of your personal data where specific requirements are met;

• the right to object to the processing of your personal information;

• the right to request that we transfer elements of your data either to you or another service provider; and

• the right to object to specific automated decision-making processes using your personal information.

Some of these rights, such as the right to require us to transfer your data to another service provider or the right to object to automated decision-making, may not apply as they have specific requirements and exemptions and may not apply to personal information recorded and stored by us. For example, we do not use automated decision-making with your personal data.

However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

While this privacy notice provides a general summary of your legal rights regarding personal information, this is a very complex area of law. More information about your legal rights can be found on the Jersey Information Commissioner’s website at https://oicjersey.org.

To exercise any of the above rights, or if you have any questions relating to your rights, please get in touch with us by using the details set out in the “Contacting us” section below.

If you are unhappy with how we use your personal information, you can also complain to the Jersey Information Commissioner’s Office. But please get in touch with us first so we can resolve your complaint.

Changes to this notice

We may update this privacy notice from time to time. When we materially change this notice, we will update the version date at the bottom of this page. We will try to give you reasonable notice of significant changes unless we are prevented from doing so. Where the law requires, we will seek your consent to changes in how we use your personal information.

Contacting us

If you have any query or complaint with the information we hold about you, please email [email protected] or write to us at Jersey Kayak Adventures Ltd, Ackaless, La Grande Route de la Cote, St Clement, Jersey, JE2 6FW.

Version updated: 25 January 2026